Panasonic India Recruitment 2022

Last Updated on 1 year by Rojgar samachar

Panasonic India Pvt. Ltd. Recruitment 2022 | Direct Service Engineer | Diploma/ BE/ B.Tech/ B.Sc | January 2022 |

Company Name :- Panasonic India Pvt. Ltd.

Panasonic has recently been designated India as regional hub to drive growth and build deeper inroads into the fast emerging Asiatic, Middle Eastern and Western economies.Starting from India, the company wants to create a know to address consumers who are based out of India and then take the knowledge to emerging markets. 

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Position :- Direct Service Engineer

Qualification :-  Diploma/BE/B.Tech/B.Sc in Electrical Engineering

Experience :- 2 to 4 Years of experience in customer service operation in Consumer Durable Industry.

Job Location :-  Bangalore/Bengaluru

Salary :- ₹ 3,00,000 – 4,50,000 P.A.

Major Responsibilities :-

  1. Tracking of Open Complaints
  2. Channel Support & Escalation Management
  3. Defective spare parts
  4. Resolution of Sales VOC, Customer VOC ,
  5. Trade & Service Center Visit ,
  6. Handle trade queries,
  7. Customer queries Resolution up to Satisfaction
  8. Daily working on Spare part Operations reports for all pending calls and updating the status to RSM
  9. Technical Support to Field Engineers
  10. Customer site visit to solve critical problems
  11. Quality issues cases Reporting to RT and PH.
  12. Customer Escalation Handling
  13. Premium customer issue resolving
  14. On Job Training at service center location / Customer Location
  15. PL case analysis and support to RT and PH
  16. Modification for Quality problem case / implementation
  17. Tool Kit Audit
  18. SPR part / Repeat part failure case analysis and reporting to BSM and RT
  19. Part identification (Part codes, Alternate part, Part modification based on PH / RT Confirmation etc..)
  20. Installation / Demo Quality Audit and report to BSM/ASM.

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