Last Updated on 3 years by Rojgar samachar
Panasonic India Pvt. Ltd. Recruitment 2022 | Direct Service Engineer | Diploma/ BE/ B.Tech/ B.Sc | January 2022 |
Company Name :- Panasonic India Pvt. Ltd.
Panasonic has recently been designated India as regional hub to drive growth and build deeper inroads into the fast emerging Asiatic, Middle Eastern and Western economies.Starting from India, the company wants to create a know to address consumers who are based out of India and then take the knowledge to emerging markets.
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Position :- Direct Service Engineer
Qualification :- Diploma/BE/B.Tech/B.Sc in Electrical Engineering
Experience :- 2 to 4 Years of experience in customer service operation in Consumer Durable Industry.
Job Location :- Bangalore/Bengaluru
Salary :- ₹ 3,00,000 – 4,50,000 P.A.
Major Responsibilities :-
- Tracking of Open Complaints
- Channel Support & Escalation Management
- Defective spare parts
- Resolution of Sales VOC, Customer VOC ,
- Trade & Service Center Visit ,
- Handle trade queries,
- Customer queries Resolution up to Satisfaction
- Daily working on Spare part Operations reports for all pending calls and updating the status to RSM
- Technical Support to Field Engineers
- Customer site visit to solve critical problems
- Quality issues cases Reporting to RT and PH.
- Customer Escalation Handling
- Premium customer issue resolving
- On Job Training at service center location / Customer Location
- PL case analysis and support to RT and PH
- Modification for Quality problem case / implementation
- Tool Kit Audit
- SPR part / Repeat part failure case analysis and reporting to BSM and RT
- Part identification (Part codes, Alternate part, Part modification based on PH / RT Confirmation etc..)
- Installation / Demo Quality Audit and report to BSM/ASM.
Apply Link :- Click here
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