Last Updated on 3 years by Rojgar samachar
Schneider Electric India Pvt. Ltd. Recruitment 2021 | Primary Technical Support Engineer | Diploma / b.tech
Company Name :- Schneider Electric India Pvt. Ltd.
Schneider Electric is the globalspecialist in energymanagementand automation.Withrevenuesof 26.6 billionin FY2015, our 185,000 employeesservecustomers in over100 countries, helpingthem to managetheir energyand processin waysthat are safe, reliable,efficient and sustainable.From the simplest of switches to complexoperationalsystems, our technology,software and servicesimprove theway ourcustomers manage and automate theiroperations.Ourconnected technologies will reshapeindustries, transform cities andenrich lives.At SchneiderElectric, we call this Life Is On.
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Position :- Primary Technical Support Engineer
Qualification :- Diploma/Bachelor s degree in Electrical / Electronic / Instrumentation Engineering.
Experience :- Minimum 4-6 years of hands on experience on Projects, Services, Installation and commissioning of all LV products
Job Location :- Mohali, punjab
Salary :- Not disclosed
Job Description :-
- Responsible to resolve, close and escalate customer s technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical complaints) support.
- Resolve technical requests from customer on product and solutions effectively within fixed timeframe.
- Understand, evaluate and reproduce received technical questions, determine the causes and convey the solution to reported problem.
- Creating and managing knowledgebase based on validated solutions.
- Prepare and provide technical trainings on request.
- Take ownership and ensure the customer is satisfied before closing any request.
- Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns.
- Detect opportunities to serve the customer while addressing customer support requests.
- Coordinate with relevant Quotation, Sales or Marketing contacts for special prices
Apply Link :- Click here
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