Last Updated on 3 years by Rojgar samachar

HCL Technologies Limited Recruitment 2021 | Service Desk Analyst  | B.Sc. or Diploma) /Bachelors / Masters /Equivalent | Bangalore/Noida/Pune |

 

 

Company Name :- HCL Technologies Limited

The  HCL Technologies Limited Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies – HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $10.1 billion with more than 169,000 employees operating out of 50 countries.

Position :- Service Desk Analyst 

Qualification :-

• B.Sc. or Diploma) /Bachelors / Masters /Equivalent

Experience :-

• 2 – 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.

Job Location :- Noida, Chennai

Salary :-  Not Disclosed by Recruiter

Job Description :- 

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
• presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations

Technical Requirements:

• Phone support experience necessary.
• Technical Servicedesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
• Internet browsers (e.g. Explorer, Chrome, Firefox),
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills:

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

 

Apply Link  :- Click here

 

Disclaimer :- This material or information has been placed on our website for the convenience of our visitors. We does not guarantee or give any kind of assurance or authentication for the above said job posting. Candidates are requested to verify on their own.

DO Not Pay Any Charges For The Jobs.

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(Expired)

HCL Technologies Limited Recruitment 2021 | Uipath Developer | Any Graduate |

 

Company Name :- HCL Technologies Limited

The  HCL Technologies Limited Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies – HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $10.1 billion with more than 169,000 employees operating out of 50 countries.

Position :- Uipath Developer

Qualification :- Any Graduate

Experience :- 2 to 7 years

Job Location :- Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru, Delhi / NCR

Salary :-  Not Disclosed by Recruiter

Job Description :- 

Here’s what you would be doing at UiPath: 

• Design, code, test automation workflows using UiPath
• Verifying and leveraging appropriate UiPath components: Robots, Studio, Orchestrator
• Provide solution design’s to customers throughout the deployment of new deals, during POCs and project implementation phase.
• Make changes to the robot code during implementation as needed
• Develop workflows and custom activities using Vb .Net/C#
• Responsible for the overall testing cycles
• Deliver technical training, demos, blueprints and provide necessary support for new/existing clients.

What you will Bring: 

• Graduate in Computer Science/IT or equivalent Degree
• 2+ years of experience in IT industry with code development background
• Strong technical skills on UiPath, and end to end UiPath offerings
• Minimum of 1.5 years of experience in developing, implementing automation workflows in UiPath.
• Understanding of workflow-based logic and hands on experience with RE-framework.
• UiPath Advanced Developer Certification is a must.
• Excellent communication skill is a must
• Basic programming/Scripting knowledge on VBA/VB/java/C# script is must (or any scripting language, python is a plus)
• Knowledge in cognitive automation with OCR tools, AI/ML skills is a plus.
• Excellent software development background with any of the following (C#, C++, Java, .NET) is a plus
• Domain knowledge in BFSI or Healthcare or Insurance or Retail is a plus
• Experience working on other RPA tools/vendors is a plus  Roles and Responsibilities:

 

Apply :- Click here

 

Disclaimer :- This material or information has been placed on our website for the convenience of our visitors. We does not guarantee or give any kind of assurance or authentication for the above said job posting. Candidates are requested to verify on their own.

DO Not Pay Any Charges For The Jobs.